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Technology Help Desk Information
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MCMS Chromebook Help:
Students should bring their student ID and Chromebook to the Library ramp, located inside. Students will receive a different device if their Chromebook needs to be sent in for repair.
When:
- Mondays before school between 8:00-8:30am
- Lunchtime daily from 11:30am-12:40pm
Students can also submit a help ticket to help us troubleshoot and arrange a different time to connect.
- Access IncidentIQ here.
- View the steps for submitting a help ticket in iiQ. Use the student OPUSD Google account to login.
OPHS Chromebook Help
Students should bring their student ID and Chromebook to the foyer of the Gym. A tech will check-out a different device if the student's is not working
When:
- Mondays before school between 8am-8:30am
- Lunchtime daily from 12:00-12:45pm
Students can also submit a help ticket to help us troubleshoot and arrange a different time to connect.
- Access IncidentIQ here.
- View the steps for submitting a help ticket in iiQ. Use the student OPUSD Google account to login.
Staff Help
- ‼️ Staff can call our morning telephone hotline for emergencies between 7:30am-9:00am during school days: 818-735-3278. ‼️
- We encourage staff to submit a help ticket for non-emergency issues.
Families and Caregivers Help
Submit a help ticket to get help. Here are helpful links:
- How to submit a Help Ticket in iiQ. Login using the student OPUSD Google account.
- Access IncidentIQ here.
- How to reset a Chromebook
